Privacy Policy

Last Updated: [11 June 2025]

1. Introduction

Welcome to Spot2Spot Ltd (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Spot2Spot Ltd is registered in the United Kingdom, and we process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

2. Who We Are

Spot2Spot Ltd
Company Registration Number: 08621704
Registered Office: Durham Tees Valley Business Centre, Orde Wingate Way, Stockton-On-Tees, England, TS19 0GD
Email: info@spot2spot.co.uk
Phone: 01642 988182

3. What Data We Collect

We may collect and process the following types of personal data:

  • Contact Information (e.g. name, email address, phone number)

  • Business Information (e.g. company name, job title, professional interests)

  • Technical Data (e.g. IP address, browser type, operating system, referring URLs)

  • Usage Data (e.g. pages visited, time spent, navigation paths)

  • Communication Data (e.g. emails, contact forms, chat messages)

  • Client Service Data (e.g. service usage, billing details for telecoms and IT services)

4. How We Collect Data

We collect data through:

  • Direct interactions (e.g. contact forms, service signups)

  • Automated technologies (e.g. cookies, server logs)

  • Third parties (e.g. analytics providers, partners)

5. How We Use Your Data

We use your personal data to:

  • Provide and manage IT and telecoms services

  • Respond to enquiries and provide support

  • Improve our website and services

  • Send service updates or marketing (if consented)

  • Comply with legal and regulatory obligations

6. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on:

  • Contractual necessity

  • Consent

  • Legitimate interests

  • Legal obligation

7. Sharing Your Data

We may share your data with:

  • IT service providers and subcontractors

  • Payment processors

  • Legal or regulatory authorities (where required)

  • Analytics and marketing partners (only with consent)

We do not sell your personal data.

8. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

9. Data Security

We implement appropriate security measures to protect your data, including firewalls, encryption, and access controls.

10. International Transfers

If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

11. Your Rights

You have rights under the UK GDPR, including to:

  • Access your data

  • Correct inaccuracies

  • Request erasure (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office):
    https://ico.org.uk/

12. Cookies

We use cookies to enhance user experience and analyse site traffic. You can manage cookie preferences through your browser settings. For more, see our [Cookie Policy].

13. Third-Party Links

Our website may link to external sites. We are not responsible for their content or privacy practices.

14. Updates to This Policy

We may update this policy from time to time. Please check back periodically. The “Last Updated” date at the top reflects the latest version.

15. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Data Protection Officer
Spot2Spot Ltd
Email: Alex Templeman/info@spot2spot.co.uk
Phone: 01642 988182